Is the SaaSpocalypse Over?
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In this episode
Craig talks with Aaron, who built DocsBot, an AI customer support agent that's almost four years old, about what AI is really doing to SaaS. Aaron shares DocsBot's numbers: slower growth and fewer new customers, but more revenue per customer and lower churn after narrowing in on the right customers. They also get into what it costs to run an AI product, how to choose and switch models, and the AI tools Aaron is excited about next.
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Duration: 00:43:44
Episode's Transcript
[00:00:00] Speaker A: Well, I think we can say the SaaS apocalypse has passed and we're all still here for now.
[00:00:06] Speaker A: I guess you sit at an interesting place as you're an AI tool which has a strong vibe coding replacement risk, but obviously doing really well. How are you feeling today about the business and the viability?
[00:00:39] Speaker B: Yeah, good questions.
Chapters
- 1 00:00:00 Intro: Is the SaaS apocalypse here?
- 2 00:00:59 Growth metrics and MRR trends over 12 months
- 3 00:02:08 Focusing on ICP to boost revenue per customer
- 4 00:03:11 Churn rates and pricing restructuring
- 5 00:04:49 Talking to customers to define the ideal customer profile
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