As a company policy, we do not issue refunds unless a system malfunction caused a problem or your account was terminated without cause.
In this article, you will learn about Castos’ refund policy.
Compliance issues
We do not provide refunds for Monthly Plans or unused Annual on accounts that were terminated due to a compliance issue.
Be sure to read and understand our Terms of Service and Acceptable Use Policy before you create an account with Castos. We reserve the right to disable or deactivate any account if our Compliance Team finds that a user has abused our system in any way.
Chargebacks
When you request a chargeback, the bank that issues your credit card reverses a payment you made to Castos, and publishing is disabled in your account. To resolve the chargeback and re-enable access to your account, navigate to the Billing dashboard in your account.
For more information, contact our Billing Team.
